Ops Insights #055 - From AI Headshots to AI Agents
December 23, 2024 | Read Time: 2 minutes | Written by Jenny Kleintop
It’s hard to believe a year ago, when I presented at the AASP conference, the latest and coolest thing to share was AI headshots. I showed 18 headshots and asked the audience to pick the one photo that was not created using AI. Only a handful guessed it correctly.
Would you be able to guess the one?
Fast forward to today, and the latest mind-blowing thing in artificial intelligence is AI agents.
Watch Ali’s lightning webinar on AI Agents.
Some key takeaways:
2025 is the year of AI Agents.
We went from automation to AI Automated to AI Agents.
An AI Agent is an AI that can take actual action, meaning it does stuff.
It can use the data to perform self-determined tasks.
It’s not only sorting the data; it’s also thinking and taking action.
You provide a goal, and the AI Agent will use reasoning to think through what tasks are required to get there and will also do the planning to think about the order of those tasks.
AI continues to move fast with billions of dollars being invested. And wait until you see what’s in store for 2025. It’s fascinating and scary at the same time but mostly unbelievable. It’s time for you to take action and learn along with the rest of us.
Take Action
It can feel overwhelming on where to go to learn but there are always steps you can take. Start small, start somewhere, anywhere, just start.
Here are some steps you can take:
➡ Watch Ali’s lightning webinar on AI Agents.
➡ Find dollars (or ask for dollars) to invest in professional development for your team members (or yourself).
➡ Team up with others or join a group. We are almost outpacing our ability to learn as more gets rolled out. Don’t try to figure it out alone; lots of folks are learning together.
➡ Follow others who are helping us learn all this. Here are 3 to follow:
➡ Learn and grow:
If you have RENXT, try out Ai Acknowledgements.
If you’d like to level up your AI training and get a certification for Free, Salesforce is offering various options at no cost through December 2025.
You’ve got this!
👋 See you next time,
Jenny
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